Plan to Travel is trading as Pencarrow Enterprises Pty Limited and is an approved participant of the AFTA Travel Accreditation Scheme (ATAS). These Booking Conditions apply to the person making the booking and all other persons on whose behalf the booking is made.
Please read these Booking Conditions carefully. They apply to all bookings made through Plan to Travel, who are acting as agents on behalf of all of the suppliers (including airlines, tour and cruise operators, car hirers and accommodation providers) in your booking.
You are contracting with the suppliers, whose terms and conditions apply to your booking. Copies of those terms and conditions are available upon request.
These booking conditions govern your relationship with Plan to Travel.
The person making the booking must be at least 18 years of age and must be authorised to make the booking on behalf of the members of the party. The person making the booking must also provide a copy of these booking conditions to the other members of the party.
After we have received your deposit or full payment (if applicable) and we have issued a confirmation invoice, a contract will exist between you and each of the suppliers, effective from the date printed on your invoice. The terms and conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the airlines, accommodation provider and any other supplier is responsible for providing you with what you have booked.
Plan to Travel acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so Plan to Travel gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Your booking will be subject to the terms and conditions applied by the provider of the service or products. You agree that if the travel services or products are not supplied in accordance with your booking your remedy lies with the service provider and not Plan to Travel.
Every effort is made to ensure that the prices quoted to you are correct; however Plan to Travel acts only as an agent and relies on information provided to us from the suppliers of the travel services and products. We will bring to your attention any change in price made prior to you completing your booking and paying the balance of the price. Please note some tour operators and travel service providers reserve the right to increase the cost of your travel arrangements as a result of increases in airfares, hotel accommodation charges and currency fluctuations
Most airfares are subject to very strict conditions regarding amendments, cancellations and refunds. It is your responsibility to ensure the type of airfare you purchase is suitable for your needs. Airline Taxes and Fuel Surcharges All airfares are subject to taxes and charges levied by both government and the airlines themselves; in addition global fuel costs are constantly increasing. Airlines pass on the increase in taxes and fuel surcharges without notice and whilst we will endeavor to advise you of these charges in advance that may not always prove possible. Plan to Travel reserves the right to pass on fuel and tax increases, levied by airlines, without notice. Airline E-tickets International and domestic airlines have replaced paper tickets with electronic tickets called e tickets. All passengers travelling on an e ticket will be required to produce photo identification passports at check- in.
The airline on which you are booked may change its departure time. It is your responsibility to contact the airline to check there has been no change to the time of departure.
Alterations made by you
If you want to change any part of your booking, we will do all we can to help. However, the suppliers are under no obligation to make any change, although with reasonable notice (usually more than four weeks), changes may be possible. If a supplier is able to make a change, Plan to Travel will charge an administration fee per booking. Please request a Schedule of Fees from your Personal Travel Consultant.
If you cancel your booking you may incur a cancellation charge. The amount of this charge will vary depending on when the cancellation is made and the terms and conditions of the supplier of travel services or product. If you are entitled to a refund please note Plan to Travel is unable to provide you with funds until they are received from the supplier. Plan to Travel will charge a cancellation fee per booking. Please request a Schedule of Fees from your Personal Travel Consultant.
As Plan to Travel is only acting as an agent we have no liability in respect of the supply of any element of your booking, including any liability for illness, personal injury, death or loss of any kind, delay and inconvenience caused directly or indirectly by any provider of travel services or products or by other third parties unless caused by our negligence. Any claim for damages for injury, illness, loss or death must be brought against the relevant supplier of the travel services or products. Nothing in these terms and conditions shall be read as excluding, restricting or modifying rights under the Trade Practices Act and other legislation given to consumers in relation to the supply of goods and services.
Plan to Travel shall not be liable for any loss or damage incurred by you as a consequence of Plan to Travel or any of the suppliers being unable to perform its obligations under your contract(s) due to the unusual or unforeseeable circumstances (a “force majeure event”) beyond the control of the party affected by the force majeure event.
Plan to Travel strongly recommends that you take out comprehensive travel insurance at the time of paying a deposit. The policy should provide cover for loss of deposit, cancellation and additional expenses, medical expenses and repatriation and loss or damage to baggage and valuables. You are responsible for making any special or increased insurance arrangements which you deem are necessary
Plan to Travel may at its discretion charge service fees on your booking. Please request a Schedule of Fees from
your Personal Travel consultant. Surcharges may apply to payments made by credit card. In the event you pay by
credit card but the services are not provided by a third party provider of travel services or products you agree that
you will not take steps to charge back your payment to Plan to Travel.
Passport and Visas
It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits. All Australians must hold a valid passport for international travel. Some countries require you when entering to hold passport with at least six months validity. Australian permanent residents require a valid re-entry permit. Children are required to hold individual passports.